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I love it when companies understand the value of great customer service.

1. Our Shure UHF reciever went bad for our wireless mics - (Wouldn’t power on Sunday before last)
2. It was well out of warranty (by at least 3 years)
3. Went to Shure.com where they had the repair price posted for my out of warranty problem (That was Monday and it was $100)
4. Downloaded a handy pdf that I could type my information into (love those), printed it out and sent it UPS Ground with my receiver (Monday)
5. Received a BRAND NEW receiver (Today - 8 business days later)
6. I panicked that my unit might not have been repairable and that I might have paid an arm and a leg for it
7. Called Shure to see how much I was charged
8. It was $100 (with free shipping)

This unit retails for $850.

Shure ROCKS!

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